1. Customer Payment to Winery : Payments are processed via Stripe. Please allow 2-4 business days for funds to appear in the account. Contact fulfillment@sommsation.com if there are any issues or concerns with the payout.

2. Order Processing to Winery: Order details are processed by Sommsation and sent to the winery from fulfillment@sommsation.com.

Order Detail Form: Excel sheet of product and shipping details to easily plug into the winery’s fulfillment process. 

Itemized Receipt: Breakdown of product totals, shipping, taxes, and fees. 

Package Slip: Optional package insert version of the itemized receipt.

Other Inserts: Sommsation may provide branded collateral as inserts to support wine orders, Rebel Wine Club shipments, and special customer requests. Wineries are not to include additional collateral in shipments unless approved by Sommsation.

4. Order Tracking, Shipping, and Notifications:

Populate Column L labeled "tracking" in the Order Detail Form with the tracking number and email it back to fulfillment+[order#]@sommsation.com.

Sommsation communicates tracking details directly with the customer.

Sommsation monitors missed deliveries closely and will coordinate rerouting as needed.

• Send all product updates, including removing out-of-stock items and adding new products, to wineries@sommsation.com. Provide new products with technical notes, pricing, bottle shots, and tasting notes.

Thank you!